Next to prepayment (Bank transfer, Debit card, PayPayl) many customers prefer ''cash on delivery''. Therefore it is possible to order at our shop via COD (available only in Austria). If an order is placed with COD it will be shipped before payment arrives at Aquatuning. The bill is payed directly to the deliverer (Post Austria) who will then transfer the money to Aquatuning. Usually the deliverer charges an additional fee (e.g. € 3,50) which will be directly added onto the billed amount.
We strive for the best possible support and the fastest possible handling of shipments. This includes that we usually pack and send COD orders IMMEDIATELY after order confirmation (If everything is at stock). We assume that if you as customer confirm the order via Email really want the items. A cancellation or change is due to our quick handling usually not possible anymore as soon as your order is confirmed. If you do decide to not want the order it is absolutely necessary that you call us immediately in order for us to try to still stop the package.
Should you (for any reason) not want to accept a COD order (so called denial of acceptance) the shipment will be returned to Aquatuning and we are still charged relatively high fees. for this reason we ask for your understanding that customers who denied acceptance of a COD order will not be sent anymore COD orders. Most denials of acceptance are caused by the customer being surprised of the fast shipment and do not have the required amount of money ready. In such cases it is possible that the deliverer comes again next day. In such cases please arrange another delivery with the deliverer.
Pickup of orders is possible at our central storage facility if arranged for. For pickup please note the following:
- We only have a storehouse and NO retail store; advisory there is not possible
- There is no possibility at our storage facilities to have a look at the products or to unpack them.
- Payment via Debit card or EC-card is not possible!
- Unannounced Pickup is not possible and you might have to be sent away empty-handed if e.g. nobody is at the office anymore who could deal with the invoice or if the order was not entered into the system yet. Our staff at the storage facilities is usually not authorized to take any orders. For those reasons we ask you in your own interest to alway stick to the correct procedure.
Postanschrift für Reklamationen
AT-2434 Götzendorf a.d. Leitha