For returns according to the distance selling act within 14 days and a value of goods above 40€
Items with a price above 40,00 Euros can be returned to us free of charge via our return service. To use this service you must only print an address sticker and place it well visible on the parcel. The postpaid parcel can then be handed in at any post office. If you do not wish to use this service we will compensate you for up to 5,00 Euros shipping costs for each parcel within Austria if you enclose a valid shipping document or hand it in via Fax / Email.
For reconsignment of defective items:
Please contact us in advance and consider our complaint notes. If your complaint is justified we will normally exchange it for new merchandise and ship the products back to you. This will be of no cost for you.
Not for returns according to the distance selling act after 14 days or a value of goods below 40€
If the price is below 40,00 Euros we will charge a fee of 5,00 Euros shipping costs plus 2,00 Euros processing fee for each parcel.
Not for reconsignment of defective items destroyed by the user:
If your complaint was unjustified, e.g. if you overtightened the screws on a cooler or screwed the fan screws too far into the radiator, we must refuse your complaint. In this case we will charge you a fee of 5,00 Euros shipping costs plus 2,00 Euros processing fee. The items will then be ready for pickup at our facilities for 14 days or can be shipped to you at the cost of another 5€ within Austria.
In case of any questions regarding reconsignments please contact us at any time:
Aquatuning - Austria
AT-2434 Götzendorf a.d. Leitha
Phone: +43 664 750 39 158
Fax: +431 208 41 58