Paypal is an online financial
service Provider allowing almost instant payment between Paypal-accounts. Furthermore
Paypal gives (to a certain extent) buyer protection. To use benefit from these
advantages it is necessary that the customer already possesses a Paypal-account
and also that the customer already payed in the required amount of money via
bank transfer or has activated payment by direct debit. The experienced user
common to the conditions and processes within Paypal has a very comfortable
tool for payment at hand. The following information is intended for customers
who do not yet own a Paypal account and are not sure if to chose ''bank transfer''
or ''payment via Paypal'' as the method of payment.
Unfortunately the use of
Paypal sometimes causes issues for both the buyer and seller. This costs us
time and money and leads in such cases to a delayed shipment after multiple
inquiries, repeated payments and a continuous see-saw with paypal. We already
had frustrated customers who canceled their orders with Paypal to use bank transfer
as the method of payment. The reason always was a lack of knowledge about the
process behind paypal-payments. For that reason we made this small overview
over the´principles of payment via Paypal:
The opening of a Paypal account is not sufficient to make immediate payments.
If you did not use Paypal before, we have collected the following information
of a Paypal-payment for a new customer:
1. You place your order
at our store
2. You are redirected to
3. You open a Paypal account
4. You initiate payment
cannot be processed, as there is no
balance on the Paypal-account
You return to the store, your order is finished
7. You pay the required
amount onto the Paypal-account via Bank transfer
8. Paypal transfers the
amount onto your account
9. Your order can be processed
of an order via bank transfer:
1. You place your order
at our store
2. Your receive our bank
account information via Email
3. You transfer the required
amount onto our bank account
4. Your order can be shipped
Customers who already have a Paypal-Account for an extended amount of
time can also choose payment via direct debit or pay the bill with balance on
the account. Both ways allow for a transfer within seconds and is for both you
and us advantageous.
The user common to Paypal can benefit from its comfort of use. For new customers
- Additional registration with Paypal
- Bank transfer is still necessary (to Paypal)
- Payment may often take longer than a direct bank transfer (onto our bank
For the most common
issue we prepared the following solution:
Sometimes we receive payment by Paypal without an associated order. The proper
order of operations is as follows:
1. You add merchandise to your shopping cart and start the process of ordering.
2. You choose ''Paypal'' as the payment method of choice.
3. You are redirected (in the same Browser-window) to Paypal to verify your
account data and to approve
4. After confirmation of payment you are directed back to our Aquatuning store
to finish your order.
5.Your order is now logged into the shop-system so that your order can be processed
as soon as your payment arrives.
The most common mistake is that customers verify their Paypal payment but forget
to finalize their order in the Aquatuning store. The process of ordering is
not finished with the redirection to the Paypal site, you have to verify payment
and then return to our store to approve your order.
The usually automatic redirection can be hindered by Browser- or Paypal-issues.
This causes payment without an order being in place. In this case we kindly
ask you to again make the order and choose ''Bank transfer'' as the payment
method. The payment with Paypal can still be assigned to your name so that delivery
can follow as soon as possible.
Before implementing it we tested the Paypal payment method multiple times,
and it was always created a Paypal payment as well as a order from our store.
If processing of your order does not function correctly we kindly ask for your
understanding as it is not a fault of Aquatuning.